Return & Refund

Providing exceptional after-sales service to our customers has always been our commitment. We sincerely apologize if your order requires a return. Please complete the return form below so we can address your issue promptly. For further details, you can review our return policy.

Our Promise to You

  • 30-Day Worry-Free Guarantee — Contact us promptly within 30 days of receiving your order if any issues arise.
  • Our Mistake = Our Responsibility — We will reprint or refund.
  • Your Mistake = We Still Assist — Please communicate with us promptly, and we will do our utmost to resolve the issue.

What We Cover

If issues arise with print quality, quantity accuracy, or discrepancies between the final product and your approved artwork, we take full responsibility and will reprint or refund.

What’s Not Covered

Once we hand over your packaged order to our logistics partner and it leaves our warehouse, the carrier assumes responsibility for delivery. Therefore, the following situations are not covered under our refund policy:

  • Shipping speed or estimated delivery dates
  • Delays or damage occurring during transit
  • Lost/stolen packages after delivery confirmation
  • Delays caused by incomplete customer information

Damage Order: Packages that arrive damaged are eligible for a free reprint of the affected items. To verify and process the request, photos of the damaged items and original packaging are required.

Lost Order: When a package appears lost and delivery has not been confirmed, please contact us immediately so we can work with the carrier to investigate. Replacements are not provided when proof of delivery has been issued, the delivery address is incorrect or incomplete, the package is refused, or multiple delivery attempts are unsuccessful.

Who Covers the Costs

If the issue stems from our error, we will cover all costs—including reprinting, return shipping (if applicable), and the original shipping fee. However, if you need to return an item for personal reasons, you may be responsible for the return shipping cost.

Please note that we rarely require you to return items—especially damaged or misprinted ones. We believe what you see is what you get, but we do require you to upload photographic evidence.

Return Form