SATISFACTION GUARANTEE

At Sticker Kiko, we want you to feel confident when ordering custom stickers and labels. Every order is produced according to your submitted artwork, selected product options, and approved proof when applicable.

If your order does not meet the confirmed specifications or our production standards, contact us and we'll review the issue and work toward an appropriate solution.

What Our Guarantee Covers

1. Incorrect Material or Finish

If you receive a different material or finish from the option confirmed in your order, such as matte instead of gloss, please contact us.

2. Significant Print or Manufacturing Defects

We cover significant production issues, including:

  • Severe blurring or ink smudging
  • Missing or incomplete printed areas
  • Visible manufacturing damage
  • Major print inconsistencies caused by our production process
  • Minor color differences between on-screen artwork and printed products may occur and are not considered defects.

3. Incorrect Products or Quantities

We will review your order if you receive the wrong product, size, material, finish, or quantity.

4. Size Accuracy

We carefully produce each order according to the confirmed size and cut specifications. Slight variations may occur during the production and cutting process.

5. Qualifying Shipping Issues

If your package is confirmed lost or damaged during transit, contact us so we can review the tracking information and assist with any available carrier claim.

Orders With an Approved Digital Proof

When you review and approve a digital proof, we also guarantee that:

  • The product's cut style will be materially consistent with the approved proof.
  • The printed artwork, layout, and placement will be materially consistent with the approved proof.
  • Any artwork adjustments made by our team will be reflected in the approved proof before production.

Please carefully review all spelling, artwork, dimensions, placement, and cut lines before approving your proof.

Auto-Approved Proofs

If we do not receive a response after proof email over 3 business days, the proof may be automatically approved so production can proceed.

Auto-approved orders remain covered for confirmed manufacturing errors, incorrect products, incorrect quantities, and qualifying shipping issues. However, proof-dependent issues such as artwork placement, spelling, design details, and cut-line approval are not covered.

How We Make It Right

Please contact us within 30 days of the carrier-confirmed delivery date and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the affected products
  • Photos of the packaging when shipping damage is involved

If we confirm that the issue resulted from our production or fulfillment process, the resolution may include:

  • A free reprint of the affected items
  • A corrected shipment
  • A refund for the affected portion of the order
  • A full reprint or refund when the entire order is materially affected

Customer-provided errors, approved artwork errors, incorrect product selections, incorrect shipping addresses, and minor variations within normal production tolerances are not covered by this guarantee.

For complete eligibility and resolution details, please review our Returns & Reprints Policy.

Need Help?

Email us at support@stickerkiko.com and include your order number. Our team will review the issue and respond as soon as possible.