Refund policy

At Sticker Kiko, every order is custom-made according to the artwork, size, material, quantity, and production options selected by the customer. Because custom products cannot generally be resold, they are not eligible for standard returns or exchanges.

Please review this policy carefully before placing your order.

1. 30-Day Issue Reporting

Please contact us within 30 days of the carrier-confirmed delivery date if your order arrives damaged, defective, incorrect, or materially different from the approved proof or confirmed order specifications.

To submit a request, email support@stickerkiko.com and include:

  • Your order number
  • A clear description of the issue
  • Clear photos of the affected products
  • Photos of the packaging, if the package was damaged
  • Relevant tracking information, when applicable

Requests submitted after the 30-day reporting period may not be eligible for a reprint or refund.

2. Defective or Incorrect Products

If an issue was caused by a production error on our part, we will review the order and provide an appropriate resolution.

Qualifying issues may include:

  • The product does not match the approved proof or confirmed order specifications
  • The wrong size, material, finish, or quantity was produced
  • The printed product has a significant manufacturing defect
  • The product was damaged before or during delivery

The resolution may include:

  • A free reprint of the affected items
  • A refund for the affected portion of the order
  • A full reprint or full refund when the entire order is materially affected

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Please allow up to 5 business days for us to review the submitted information. Defective or incorrect products generally do not need to be returned unless we specifically request them.

3. Customer-Provided or Approved Errors

We are not responsible for errors resulting from information, artwork, or selections provided or approved by the customer, including:

  • Spelling, grammar, or design errors
  • Incorrect or outdated artwork uploads
  • Low-resolution, blurry, or pixelated files
  • Ordering the wrong product or product type
  • Incorrect size, quantity, material, or finish selections
  • Errors approved in the digital proof
  • Incorrect or incomplete shipping addresses
  • Changes requested after production has started

Customers are responsible for carefully reviewing all artwork, text, dimensions, cut lines, and order details before approving a proof or choosing to skip the proof.

If a customer-provided error requires a reprint, we may offer a discounted reprint at our discretion.

4. Color and Production Variations

Colors displayed on a screen may differ slightly from the final printed product because screens and printing processes reproduce colors differently.

Minor variations in color, cutting, placement, or finished dimensions may occur during normal production. Variations within our standard production tolerances are not considered defects.

For projects with strict brand-color or sizing requirements, please contact us before placing your order. We may recommend ordering a printed sample before proceeding with a large-volume order.

5. Returns and Exchanges

Because our products are personalized and made to order, we do not accept returns or exchanges for:

  • A change of mind
  • Customer-provided or customer-approved errors
  • Incorrect product options selected by the customer
  • Minor variations within normal production tolerances

In most cases, defective or incorrect products do not need to be returned.

Please do not send products back without contacting us first. If a return is required, we will provide return instructions. Sticker Kiko will cover the return shipping cost when the confirmed issue was caused by us. Otherwise, the customer is responsible for return shipping costs.

6. Shipping-Related Issues

Once an order has been transferred to the shipping carrier, delivery times, tracking updates, and final delivery are subject to the carrier's operations. Carrier delays caused by weather, service interruptions, peak shipping periods, or other circumstances outside our control are not considered production defects and do not automatically qualify for a refund or reprint.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged during transit, please contact the shipping carrier immediately for assistance. If needed, contact us with your order number and tracking information, and we will assist with the carrier investigation when possible.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check the delivery location, mailbox, front desk, or parcel locker
  • Ask household members, neighbors, or building staff
  • Contact the shipping carrier for additional delivery information

Packages marked as delivered are reviewed individually and are not automatically eligible for a refund or replacement.

Shipping Delays

Shipping estimates are not guaranteed. A delayed tracking update or a package arriving later than the estimated delivery date does not automatically mean that the package is lost.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Sticker Kiko is not responsible for delays, failed deliveries, lost packages, or returned shipments caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an address issue, additional shipping charges may apply before the order can be shipped again. Custom products are not automatically eligible for a refund when delivery cannot be completed due to an address provided incorrectly by the customer.

7. Order Changes and Cancellations

Orders may be canceled for a full refund before production begins.

Once production has started, the order can no longer be canceled, changed, or refunded.

For orders with a digital proof, production usually begins after proof approval. If no response is received within the stated proof-review period, the proof may be automatically approved and the order may enter production.

For orders placed with the proof skipped, production may begin after the artwork and order details have been reviewed.

Please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that a request can be completed before production begins.

8. Contact Information

Email: support@stickerkiko.com

Phone: +1 626-417-3658

Address: 4702 Chino Ave, Unit 4, Chino, CA 91710, United States

When contacting us about an existing order, please include your order number so we can assist you more efficiently.